Terms & Policies:

Exclusively Handmade!!

ALL of our products are handcrafted & handmade using techniques passed down through many generations, using old world authentic hand tools. We do not use machines to make our products, which in turn gives a genuine look and feel of true craftsmanship to each & every piece. This also means that as our artisans are using there hands to finely chip away the raw wood to create this unique & beautiful pieces, there is sometimes slight irregularities or imperfections in the finished product. This is the beauty of the handmade furniture versus machine made assembly line furniture. A true connoisseur understands & appreciates the beauty of handmade rustic furniture!

What is your warranty/guarantee policy?

We proudly offer a 5-year guarantee that all products are accurately described and will give you the service you expect. If there are any problems with the quality of the materials or workmanship, we will adjust, repair or replace to your satisfaction. The guarantee does not include color matching as the colors you see will depend on your monitor, we cannot guarantee that your monitor�s display of any color will be accurate. 

What is the cancellation policy?

All our products are handmade & hence custom ordered for our valuable customers. As soon as the order is placed, we initiate the sequence of events which ultimately results in you receiving product of your choice. Orders usually are processed the next business day after you place your order, pending payment approval and order verification. To expedite the cancellation process, you must contact us by phone or email within 24 hours after submitting your order to ensure proper cancellation.  Since all our products are custom ordered, at the very beginning at this sequence SierraLivingConcepts.com and its respective customer become financially obligated to purchase and pay for the ordered product. Orders cancelled after 48 hrs will be charged a cancellation fee equal to 25% of the total order. If your order has been processed or shipped, it can not be canceled; however, it may be returned. Please see our Returns Policy. We at SierraLivingConcepts.com try to remain the most customer friendly furniture website on the internet and will attempt to assist you in cancellation of your order.

What is the return policy?

Merchandise returns will not be accepted without prior return authorization from Sierra Living Concepts. Upon arrival at our warehouse all returned items are inspected. You will be refunded the full cost of the merchandise minus the original shipping charge and actual return shipping fees if your item is returned within 14 days of delivery and is in the same condition as received. If the item shows signs of use you may be subject to a partial refund.

Expect to receive the refund within four weeks from shipping your return to us. This includes conservative estimates of the time required for the return shipping, inspection at our returns facility, and processing from your bank or Credit Card Company. We will notify you via email with the details of your refund. You will receive your refund via the form of payment that you used.

What if something is wrong with the furniture (damaged/missing part)?

We strive to carry quality products and deliver your new furniture in perfect condition. If something is wrong with your furniture, we will do everything we can to help you by one of these options: 1. We will send you a Brand new replacement free of charge! 2. We will give you a partial refund based on defect. Any item damaged during shipping will be replaced at our cost.

If the product was on a free shipping promotion, the purchase price of the product less the shipping charges incurred will be refunded. Variations in wood color and grain are natural, and no returns will be authorized for natural variations in wood color and grain. No returns will be authorized for fully and permanently assembled items. If you refuse an item delivered by a commercial freight company for any reason other than externally visible damaged merchandise, the items shall be treated as a return, and return shipping charges will be applied. If you have multiple items on one shipment, inspect every item before refusing the whole shipment. For example, if one item looks damaged, check the others. We can easily replace the damaged item in a separate shipment, rather than making two round trips with all the merchandise.

Please do not feel pressured to sign the shipping receipt without taking the time to unpack and inspect your merchandise. Once you sign the shipping receipt, you have accepted delivery for the item as is. After accepting delivery for your item, please keep all packaging materials for 30 days in case you discover damage after delivery. All damage claims must be received within 48 hours of delivery. We will either issue a credit within one week of receipt of your damage claim or ship you a replacement item at no additional cost to you.

We assure you that you will love the furniture that you will buy from us!!

What is your Privacy Notice/Policy?

This privacy notice discloses the privacy practices for www.SierraLivingConcepts.com.  This privacy notice applies solely to information collected by this web site.  It will notify you of the following:

 

1.    What personally identifiable information is collected from you through the web site and how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.  

3.  The security procedures in place to protect the misuse of your information. 

4.  How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us such as; name, address, phone and billing information via email or other direct contact from you.  We will not sell or rent this information to anyone.

 

We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via the email address or phone number given on our website:

 

-         See what data we have about you, if any.

-         Change/correct any data we have about you.

-         Have us delete any data we have about you.

-         Express any concern you have about our use of your data.

 

Security

We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-866-864-8488 or via email at sales@sierralivingconcepts.com.